A claim has been made against me and I don't agree, what happens next?

If you don't agree with what the landlord is claiming against you, then talk to us about it. We'll try to resolve the claim informally, but if we can't do that then you and the landlord have the right to an independent assessment provided by The Dispute Service (TDS). TDS are one of the government approved schemes that administer cash deposits and disputes about them. They're independent of you and the landlord and will lead to the same findings as with a cash deposit and their adjudicators comply with the Adjudicator Code of Conduct, available on the TDS website.