What happens when all tenants move out of a joint tenancy?

If you have a joint tenancy and all of the tenants are moving out, then you should end the tenancy on our portal. Remember if you need to make a claim you have to do this within 28 days of the tenancy ending, otherwise we won't be able to pay a claim. To do this you can start the claims process in the Zero Deposit portal or contact our claims team on 0333 200 2541.