What if a claim is challenged by a tenant?

We always encourage settlement by negotiation. Where the tenant disputes a claim, we will ask the landlord and the tenant to provide evidence to support their claim and we will pass the claim and the evidence to our expert evaluation partner, The Dispute Service (TDS). TDS will review the claim and determine whether the tenant is liable for any financial loss or damage under the Assured Shorthold Tenancy Agreement and, if so, the amount due to the landlord.