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The Claims Process

Last Update 2 years ago

Are my tenants still liable for any financial loss or damage? What if a claim is challenged by a tenant? If there is a dispute, is an insurance company deciding whether my claim is settled? How quickly do I receive a pay-out if my claim is successful? Are 'The Disputes Service' (TDS) impartial?

What is not covered by the Zero Deposit Guarantee?

Zero Deposit

Last Update 3 years ago

The Zero Deposit Guarantee covers everything that a cash deposit would, as outlined in your AST. The only difference is that to purchase a Guarantee tenants (or their guarantors) have to have passed referencing and claims need to be notified to us within 28 days. You will need to provide copies of the reference report in the event of a claim and any evidence to support the claim. 

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