Zero Deposit Help Centre | The Claims Process

The Claims Process

Are my tenants still liable for any financial loss or damage?

Last Update 4 years ago

What if a claim is challenged by a tenant?

Last Update 4 years ago

If there is a dispute, is an insurance company deciding whether my claim is settled?

Last Update 4 years ago

How quickly do I receive a pay-out if my claim is successful?

Last Update 4 years ago

Are 'The Disputes Service' (TDS) impartial?

Last Update 4 years ago

What evidence will I need to provide in the event of a dispute?

Last Update 4 years ago

How are claims resolved in case of a tenancy with a Zero Deposit Guarantee?

Last Update 3 years ago

My tenants have left, how do I make a claim?

Last Update 4 years ago

Can I make a claim on my Zero Deposit if a tenant doesn’t pay rent during the coronavirus outbreak?

Last Update 4 years ago

What is not covered by the Zero Deposit Guarantee?

Last Update 4 years ago