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Complaints

Last Update a month ago

How to raise a complaint What are my next steps if I disagree with the outcome of a complaint? I disagree with the adjudication and wish to complain TDS did not review my evidence - I want to complain How are complaints handled?

How to raise a complaint

Sam Zero Deposit

Last Update a month ago

At Zero Deposit, we are committed to providing fair, clear and high-quality service to all customers. If something goes wrong, we want to hear from you so we can put things right as quickly as possible.
We aim to resolve complaints promptly, fairly and consistently in line with the Financial Conduct Authority’s (FCA) complaint handling rules and our obligations under the Consumer Duty.

How to make a complaint

You can contact us using the details below:

  • Online: Clicking Here 
  • Email: [email protected]
  • Telephone: 0333 2000 2541
  • Post: Zero Deposit, Global Property Ventures Limited, Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX


Please provide:

  • your full name
  • contact details
  • details of your complaint
  • any supporting information that may help us investigate

    What happens next

    We will acknowledge your complaint promptly and keep you informed throughout the process.


    We aim to resolve most complaints within 3 business days where possible. If we are unable to do this, we will investigate your complaint fully and provide a final response within 8 weeks in accordance with FCA rules.


    Our final response will explain:

    • the outcome of our investigation
    • any action we will take
    • your right to refer the complaint to the Financial Ombudsman Service


    Financial Ombudsman Service

    If you are not satisfied with our final response, or if 8 weeks have passed since you first raised your complaint, you may be able to refer your complaint to the Financial Ombudsman Service free of charge.


    You must usually refer your complaint within 6 months of the date of our final response letter.


    For more information, please contact the Financial Ombudsman Service:

    Website: https://www.financial-ombudsman.org.uk
    Telephone: 0800 023 4567
    Email: [email protected]


    Additional Support

    We are committed to supporting vulnerable customers and ensuring our communications are clear and accessible. If you need any additional support when making a complaint, please let us know and we will do our best to assist you.

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