What are my next steps if I disagree with the outcome of a complaint?

If you are not satisfied with our final response, or if 8 weeks have passed since you first raised your complaint, you may be able to refer your complaint to the Financial Ombudsman Service free of charge.

You must usually refer your complaint within 6 months of the date of our final response letter.

For more information, please contact the Financial Ombudsman Service:
Website: https://www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
Email: [email protected]